RSI Logistics, Inc. - Industry Update

Union Pacific is continually working to improve customer service, provide accurate billing, and add value for our customers. To support these goals, we are implementing a new process for resolving DEMURRAGE balances effective November 1, 2007.

What’s Changed?
Beginning on November 1, 2007, you will be contacted by our Union Pacific Call Center regarding any past due and undisputed demurrage. This includes bills from both our previous demurrage system and the new Chargeable Events System. The Call Center will be able to help you resolve any outstanding invoices in a timely manner, thus helping your accounts payable balances to be current. We are aware of the challenges that come with reconciling very old invoices. Our goal is to help you get caught up and then stay caught up. Specifically, the Call Center will be able to answer billing questions, provide invoice copies, explain our dispute process and documentation requirements, resolve unapplied cash issues, and ultimately be a resource for you to effectively manage your demurrage. Effective November 1, 2007, the Call Center can be contacted as follows:

UPRR Demurrage Call Center
Phone: 1-800-497-5687
Email: CallCenter@UP.com or CallCenter1@UP.com

What Hasn’t Changed?
Your Union Pacific Sales Representative will continue to be available for any questions or concerns you may have. While your primary point of contact for demurrage accounts is changing to the Call Center, your Sales Representative will be able to assist with other service needs. We are hopeful that this process will enable your Sales Representative to spend more time working with you on new opportunities and ensuring that we provide you the best service possible.

The address to which you remit payment will remain unchanged. This address is listed on your invoices. The Call Center can also provide your remittance address if needed.

Also, please continue to dispute your demurrage invoices as you do today:

Previous demurrage system: Fax to 402-233-2908
Chargeable Events System: https://c02.my.uprr.com/ces_dem/secure/default.jas

Finally, we would like to THANK YOU for doing business with Union Pacific. We are working every day to deliver a competitive product that provides value for you.

RSI LOGISTICS
RSI Logistics, Inc. - Industry Update
RSI Logistics Home Page Industry Updates UPRR Demurrage Call Center - Effective 11/1/07 Union Pacific is continually working to improve customer service, provide accurate billing, and add value for our customers. To support these goals, we are implementing a new process for resolving DEMURRAGE balances effective November 1, 2007. What’s Changed? Beginning on November 1, 2007, you will be contacted by our Union Pacific Call Center regarding any past due and undisputed demurrage. This includes bills from both our previous demurrage system and the new Chargeable Events System. The Call Center will be able to help you resolve any outstanding invoices in a timely manner, thus helping your accounts payable balances to be current. We are aware of the challenges that come with reconciling very old invoices. Our goal is to help you get caught up and then stay caught up. Specifically, the Call Center will be able to answer billing questions, provide invoice copies, explain our dispute process and documentation requirements, resolve unapplied cash issues, and ultimately be a resource for you to effectively manage your demurrage. Effective November 1, 2007, the Call Center can be contacted as follows: UPRR Demurrage Call Center Phone: 1-800-497-5687 Email: CallCenter@UP.com or CallCenter1@UP.com What Hasn’t Changed? Your Union Pacific Sales Representative will continue to be available for any questions or concerns you may have. While your primary point of contact for demurrage accounts is changing to the Call Center, your Sales Representative will be able to assist with other service needs. We are hopeful that this process will enable your Sales Representative to spend more time working with you on new opportunities and ensuring that we provide you the best service possible. The address to which you remit payment will remain unchanged. This address is listed on your invoices. The Call Center can also provide your remittance address if needed. Also, please continue to dispute your demurrage invoices as you do today: Previous demurrage system: Fax to 402-233-2908 Chargeable Events System: https://c02.my.uprr.com/ces_dem/secure/default.jas Finally, we would like to THANK YOU for doing business with Union Pacific. We are working every day to deliver a competitive product that provides value for you.